Terms and conditions

1. General
The terms and conditions listed below will apply between customer and Bilberry House webstore for the sale and purchase of the products contained in customers shopping cart. We reserve the right, at any time, to modify, alter or update these terms and conditions, and you agree to be bound by such modifications, changes, or updates on subsequent visits.
These terms and conditions of sale are valid as of November 1st, 2019, until further notice.

2. Shipping and Delivery terms
Estimated delivery times and prices for:
Finland: Delivery within 2 – 7 days from day of payment. Delivery cost starts at 4,90€.
EU countries: Delivery within 4 – 7 days from day of payment. Delivery cost within EU starts at 9,90€.
Other countries: Delivery within 7 – 21 days from day of payment. Delivery cost starts at 17,90€.
The final shipping cost will be specified at checkout.
Make sure to check your countries border and custom regulations, fees, taxes and duties! Bilberry House is not responsible for any confiscated items and refund will not be issued for any issues at customs.
If there occurs a problem with your order or shipment, we will contact you as soon as possible. Bilberry House webstore also has the right to cancel the order, if suspicions arise, that the concerned credit card is not valid or might be stolen. In this case customer will be contacted and informed by email.

3. Payments
Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Bambora: https://www.bambora.com
We also have Paypal as an additional payment option.
You can also come to our office in Lappeenranta and pick up your shopping. You can pay for your purchase in cash or by card. Please contact us before arrival.

4. Payment methods
With Bambora PayForm you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Contact Bambora PayForm
Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: [email protected]
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

All prices at Bilberry House webstore are VAT included (Value Added Tax 14%), when both within EU countries. Customer is responsible for the import customs clearance and payment of customs duties and taxes in their homeland.
We reserve the right to change prices at any time without prior notice.

5. Return policy
If you are not satisfied with your purchase, or if you receive faulty or wrong item, you may return it. When returning items, please contact us before sending the item back by sending an email to [email protected] Returns and exchanges are accepted within 14 days after receiving your order. If you do not contact us within that time, we reserve the right not to accept returned items. We only return customer payments if the product is untapped, and this happens within 14 days. We do not cover the delivery fee. All our products can fit into an envelope, so the mailing expenses are lower. We will return the payment according to the chosen payment method.

  • Add the following information to your return:
  • customer ID, name, address, e-mail and phone number
  • reason for the return
  • copy of the order confirmation

Return address:
Bilberry House c/o Gogosend (OGOship)
Liivalao 11
11216 Tallinn

6. Law and Jurisdiction
Finnish law will be applied to all disputes arising under these delivery terms. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Lappeenranta, Finland.

7. Feedback
If you ask a question about your order, please always remember to include your order number.

Any concern that you might have regarding security, privacy or complaint in connection with making a purchase via Bilberry House webstore, please do not hesitate to contact us.

8. Other
We reserve the right, at any time, to modify these delivery terms. The customers must familiarize themselves with these terms before ordering.

Bilberry House handles all the customer information with privacy and won’t give the information to any third party.

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